HAVE A QUESTION OR NEED ASSISTANCE?
We’re here to help! Below, you’ll find answers to some of the most common questions. If you need additional support or have a specific inquiry, don’t hesitate to reach out to us—we’re here to make your experience as smooth and enjoyable as possible.
Frequently Asked Questions
Can I share my course access with friends or family?
While it can be enjoyable and beneficial to share recipes and activities with friends or family, sharing your login credentials and course materials is strictly prohibited and may result in the termination of your account. Please keep your login details private. Thank you for your understanding.
I'm enrolled, but why can't I access all course units?
Access to each unit is unlocked progressively. You must complete the quiz for the previous unit before gaining access to the next one. For example, successfully completing the quiz for Unit 1 will unlock Unit 2, and so on throughout the course.
I've already purchased the course! Where do I log in?
Click on the 'LOG IN' button located in the upper right corner of the screen. Use your student username and password to sign in. Once logged in, click on 'MY ACCOUNT' (which replaces the login button) to access your student panel.
I forgot my password!
Please use the following link to reset your password. If you do not see the reset email in your inbox, check your spam folder. If you are using Gmail, the email may also be in the 'Promotions' tab.
I contacted Marcus Academy via email but haven’t received a response. Why?
We strive to respond to all inquiries within 48 hours on business days. If you reached out late on a Friday, over the weekend, or during a holiday, please allow some additional time for a response. We carefully read and respond to every message (except for obvious spam!). If you haven't received a reply yet, check your spam or promotions folder if using Gmail, and add our email address to your trusted contacts list.
What does the course 'Preventive Nutrition as a Lifestyle' include?
The course covers all key aspects of preventive nutrition, including principles of healthy eating, valuable insights, lifestyle changes, and recipes. You can view the module titles at the following link: [insert link here].
Does the course provide lifetime access to materials?
Yes, upon course completion, you receive lifetime access to all materials on the online platform.
What kind of certificate will I receive upon completion?
You will receive a certificate of completion, signed by one of our professors or course authors, verifying your acquired knowledge.
Can I use the certificate for professional nutrition consulting?
No, our certificate does not serve as a professional license for providing nutritional consulting services. It is intended for personal knowledge and application. For more details, visit [insert link here].
How long does course support last after enrollment?
The duration of support depends on the package you select. The Basic package includes support for technical questions, while advanced packages provide personal consultations with a professor on relevant topics.
Who is the course intended for?
The course is designed for anyone interested in improving their health through nutrition and lifestyle changes, regardless of prior experience.
Can I contact a professor during the course?
Yes, depending on the package you choose, you can receive answers to your questions or direct consultations.
Is the course suitable for beginners?
Yes, the course is structured to be accessible to both beginners and those with prior knowledge.
What types of materials are included in the course?
The course includes text-based lessons, graphics, tables, recipes, and motivational content.
Do I need any additional equipment to follow the course?
You will need a computer, tablet, or smartphone with internet access.
Are there tests and assessments during the course?
Yes, the course includes knowledge assessments to help track your progress.
How do I receive my certificate?
Once you complete all modules and pass the assessments, you will receive a certificate with your name, which you can download and print.
How long does the course take?
You can complete the course at your own pace. Some participants finish in a few weeks, while others take longer. On average, it requires about 25 hours to go through the content, review key points, and practice recipes.
Does the course include recipes?
Yes, the course provides healthy recipes that you can prepare at home.
What if I have questions after completing the course?
The support package allows you to contact professors for three months after enrollment.
Who created the course?
Our team consists of expert nutritionists, including university professors and experienced practitioners. All lessons are copyrighted under nutritionist Milica Miščević. The course is currently not available in video format.
Can I revisit lessons after completing them and taking the test?
Yes, you have lifetime access to all lessons and materials.
How many modules does the course have?
The course consists of 13 key modules.
Is the course available in other languages?
Currently, the course is available only in English.
Can I take the course if I live abroad?
Yes, the course is fully online and accessible from anywhere in the world.
Can I take the course on my mobile phone?
Yes, the course is accessible on all devices with internet access.
What are the payment options?
We accept credit cards, PayPal, and other payment methods listed on the registration page.
Can I download the course materials?
Yes, the entire course will be available for download as a professionally designed handbook.
How does support work?
Support depends on the package you choose. The Basic package offers general and technical support, while advanced packages provide direct consultations.
Can I upgrade my package after enrollment?
Yes, you can upgrade your package at any time during the course by contacting us.
How many questions can I ask a professor?
You can ask as many as needed to fully understand the lessons.
Can I recommend the course to others?
Absolutely! Plus, we offer additional benefits and earning opportunities for referrals. Contact us for details.
Will I receive an invoice for the course purchase?
Yes, you will receive an invoice for your purchase.
Is there a student community?
Not yet, but we are working on it! If and when a community is established, you will be notified.
How many users can access one account?
Each account is intended for one user only.
Registration & Payment for the Online Course
How do I register for the online course?
Registration is available through our official website. Follow the steps, select your package, and complete the payment.
What payment options are available?
We accept credit cards, PayPal, and other payment methods listed on the checkout page.
Can I pay for the course in installments?
Yes, depending on the selected package, installment payments may be available. More details are provided on the payment page.
Is there a deadline for payment?
The course must be fully paid before you gain access to the materials. For installment details, please contact our support team.
Can I get a refund if I decide to withdraw from the course?
Yes, we have a refund policy under specific conditions. For more details, please refer to our terms of service or contact our support team.
Can I change my package after registration?
Yes, you can upgrade or change your package at any time during the course. Contact our support team for details.
Are the course prices listed with taxes included?
Yes, all prices on the website include applicable taxes.
Is online payment secure?
Yes, we use advanced encryption and security measures to protect your transactions and personal data.
How do I get an invoice for my payment?
After completing your payment, you will automatically receive an invoice via email. If you need further assistance, contact our support team.
Are there any discounts or promotions for registration?
We occasionally offer discounts and promotions. Stay updated by visiting our website or subscribing to our newsletter.
Technical Support
I'm having trouble signing up for a course. Can you assist me?
Of course! Here’s how you can register:
Go to Marcus Nutritional Academy.
Select the course you are interested in and navigate to its dedicated course page.
Scroll down slightly and select your preferred option from the drop-down menu.
Click on “Sign Up Now.”
You’ll be redirected to the registration page where you can input your contact information. Fill in your details.
Scroll to the bottom of the page, read and check off the “Terms and Conditions.”
Click on “Place Order.”
How can I update my credit card for course payments?
Log in to your Student Dashboard and go to the Billing Page, or visit: My Account.
Find the "My Payment Methods" section and select "Add New Payment Method."
Enter the necessary information and click "Save Payment Method."
Can I receive a refund? What is the refund policy for online courses?
You can review our full refund policy here: Disclosure.
For students enrolled in the course 'Preventive Nutrition as a Lifestyle', a refund of 80% of the course registration fee is available within the first 7 days from the date of registration. No refunds will be issued after the 7-day period, including for students on payment plans.
No refunds or payment plan cancellations are permitted for students who have completed 50% or more of any course within the first 7 days of enrollment.
For courses with official launch dates, students can cancel up to 7 days post-launch and receive an 80% refund of the registration price (subject to the terms outlined above). No refunds are provided after the 7-day post-launch period.
Payment plans will remain active unless cancellation occurs within the first 7 days. Refunds for installment payments are based on the total course cost, not the first installment paid. Marcus Academy retains 20% of the course cost when issuing refunds. In cases where initial payments under a payment plan are less than 20% of the total, no refunds will be issued upon cancellation.
Students enrolled under a payment plan are obligated to complete their payments. Automatic monthly withdrawals will continue unless enrollment is canceled within the first 7 days. Should a payment be declined or fail, manual confirmation of the payment through the student account will be necessary. Marcus Academy will make multiple attempts to collect missed payments.
Accounts with unresolved payments after 3 months may result in canceled enrollment and loss of course access, including all progress and quiz records. Re-enrollment without credit for past payments will be required to continue the course.
